Refund Policy
This Refund Policy explains when Burlo may issue refunds for paid subscriptions to the Burlo website portal and mobile apps (the “Service”). It should be read together with our Terms and Conditions.
1. Overview
Burlo is a subscription software service billed through Stripe. Unless stated otherwise below or required by law, fees are non-refundable once charged.
2. Free trials
If your account includes a free trial, you will not be charged for the Service during the trial period. If you cancel before the trial ends and no paid charge has occurred, there is nothing to refund. If a payment method is on file, billing typically begins when the trial ends unless you cancel in time.
3. Subscription charges
- Paid plans renew automatically on the billing cycle shown at signup or in your Stripe/customer portal communications (generally monthly).
- Canceling a subscription stops future renewals according to Stripe’s timing; it does not automatically refund the current billing period.
- Partial-period refunds for unused days are not guaranteed.
4. When we may refund
We may, at our discretion, provide a refund or credit in situations such as:
- A duplicate or clearly erroneous charge caused by a billing system error
- You were charged after a timely cancellation that our systems failed to process
- A charge occurred due to a verified unauthorized payment, subject to investigation and payment-provider rules
- Other exceptional circumstances where we determine a refund is appropriate
Refund requests should be submitted promptly (ideally within 14 days of the charge) through our Contact page, and should include the business name, account email, approximate charge date, and a short explanation.
5. When refunds are generally not available
- Change of mind after a paid period has started
- Failure to cancel before renewal
- Underuse of features during a paid period
- Dissatisfaction with results that depend on your business operations, crew, or customers
- Account suspension or termination for violation of our Terms
6. How refunds are issued
Approved refunds are typically returned to the original payment method via Stripe. Timing depends on Stripe and your bank or card issuer and may take several business days after we process the refund.
7. Chargebacks
If you dispute a charge with your bank or card issuer, please contact us first so we can help resolve the issue. Unwarranted chargebacks may result in account suspension while the dispute is reviewed.
8. Changes
We may update this Refund Policy from time to time by posting a revised version on this page. The “Last updated” date will change accordingly.
9. Contact
Billing or refund questions: Contact us.
This document is a general template and does not constitute legal advice. Adjust refund windows and rules to match your actual Stripe practices and have counsel review before publishing as final.