Terms and Conditions
These Terms and Conditions (“Terms”) govern your access to and use of Burlo’s website, web portal, and mobile applications (the “Service”). By creating an account, starting a trial, subscribing, or using the Service, you agree to these Terms.
1. The Service
Burlo is a software-as-a-service platform that helps businesses manage jobs, clients, crew, estimates, materials, timesheets, and related workflows. Features may change over time as we improve the product.
2. Eligibility and accounts
- You must be able to form a binding contract and use the Service only for lawful business purposes.
- You are responsible for maintaining the confidentiality of login credentials and for activity under your account.
- Business owners are responsible for authorizing managers and crew members and for their use of the Service.
- You agree to provide accurate registration and billing information and to keep it updated.
3. Trials and subscriptions
Burlo may offer a free trial (for example, a 14-day trial for website registration or a longer trial for certain mobile registrations). After a trial ends, continued access generally requires an active paid subscription unless we state otherwise. Subscriptions are billed through Stripe on a recurring basis (typically monthly) at the then-current rates shown at signup or in your account communications.
You authorize us and our payment processor to charge your payment method for applicable fees and taxes. Fees are non-refundable except as described in our Refund Policy or as required by law.
4. Cancellation and account changes
You may cancel, deactivate, or delete your account using available account controls or by contacting us. Cancellation stops future billing according to Stripe/subscription timing; it does not automatically entitle you to a refund for the current period unless our Refund Policy or law requires one. We may suspend or terminate access for non-payment, abuse, or material breach of these Terms.
5. Your content and responsibilities
You retain ownership of the business data you submit (clients, jobs, photos, notes, and similar content) (“Customer Content”). You grant Burlo a limited license to host, process, back up, and display Customer Content solely to provide and improve the Service.
You represent that you have all rights needed to submit Customer Content and that it does not violate law or third-party rights. You are responsible for:
- Compliance with employment, privacy, and industry laws applicable to your business
- Obtaining any consents needed to store client or crew personal information
- How you use estimates, schedules, messages, and other communications generated through the Service
6. Acceptable use
You may not:
- Use the Service for unlawful, harmful, or fraudulent purposes
- Attempt to gain unauthorized access to systems, accounts, or data
- Interfere with or disrupt the Service or other users
- Reverse engineer, scrape, or misuse the Service except where prohibited restrictions are not allowed by law
- Resell or sublicense the Service without our written permission
- Upload malware or content that is illegal or infringing
7. Intellectual property
Burlo and its licensors own the Service, software, branding, and documentation. These Terms do not transfer ownership of Burlo intellectual property to you. Your use is subject to these Terms and, for the apps, our User License Agreement.
8. Third-party services
The Service may integrate with third parties (for example Stripe or Google Calendar). Your use of those services is subject to their terms and privacy policies. We are not responsible for third-party services we do not control.
9. Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, BURLO DISCLAIMS WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE, OR THAT IT WILL MEET ALL OF YOUR BUSINESS REQUIREMENTS.
Burlo is a management tool. It does not replace professional advice (legal, accounting, safety, or otherwise), and you remain responsible for field operations and customer relationships.
10. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, BURLO AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE.
OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID TO BURLO FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM (OR, IF GREATER, ONE HUNDRED U.S. DOLLARS IF YOU HAVE NOT PAID FEES).
11. Indemnification
You agree to defend and indemnify Burlo against claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising from your Customer Content, your misuse of the Service, or your violation of these Terms or applicable law.
12. Privacy
Our collection and use of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference.
13. Changes to the Service or Terms
We may modify the Service and these Terms. We will post updated Terms on this page with a revised date. If a change is material, we may also provide additional notice (for example by email or in-product notice). Continued use after the effective date constitutes acceptance, except where applicable law requires otherwise.
14. Governing law
These Terms are governed by the laws of the United States and the state in which Burlo’s operating entity is organized, without regard to conflict-of-law rules, unless mandatory consumer or local laws provide otherwise. Courts in that jurisdiction will have exclusive venue for disputes, except where prohibited.
Replace the governing-law state with your actual legal entity’s jurisdiction after counsel review.
15. Contact
Questions about these Terms: Contact us.
This document is a general template and does not constitute legal advice. Have it reviewed by counsel for your jurisdiction and business before relying on it.